Refund & cancellation policy

Last updated 6 September 2026

Short version: cancel more than 24 hours before your call and you get all of it back. After the call has happened, we do not refund it, because the thing you bought has been delivered.

What you are buying

A paid consultation is a block of a person's time, delivered on a scheduled video call. The Plan review is ₹2,500 for 45 minutes, inclusive of taxes. Design and project management work is quoted individually and is covered by the written quote you accept, not by this page.

Cancelling or rescheduling

• More than 24 hours before your slot — cancel or reschedule for free. If you cancel, you get a full refund of ₹2,500. If you reschedule, we simply move the booking and nothing is charged again.
• Within 24 hours of your slot — you can reschedule once at no cost. A cancellation inside 24 hours is not refundable, because the slot was held for you and can no longer be given to someone else.
• If you do not attend and have not told us, the fee is not refundable.

Cancel or reschedule from the link in your booking confirmation email, or write to us at archst.app@gmail.com.

After the call

Once the consultation has been delivered it is not refundable. You have received a person's time and their assessment of your plan, and that cannot be returned.

The exception is our own failure. If we do not turn up, cut the call short, or cannot deliver the session for any reason on our side, you get a full refund — you do not have to ask, and you do not have to argue about it. We will also offer to rebook.

If a payment fails or is charged twice

If money leaves your account but your booking does not appear, do not pay again. Write to us with the reference number shown on your confirmation screen and we will trace it.

A duplicate charge, or a payment for a booking that was never created, is refunded in full. Payments that fail at the gateway are usually reversed automatically by your bank within 5–7 working days without us doing anything.

How refunds are paid

• Refunds are returned to the original payment method — the same UPI ID, card or bank account the money came from. We cannot redirect a refund elsewhere.
• We process approved refunds within 2 working days of agreeing them.
• Your bank or UPI provider then takes a further 5–7 working days to credit it. That part is outside our control.
• Refunds are made in full. We do not deduct the payment gateway's fee from your refund.

How to ask for a refund

Email archst.app@gmail.com or message +91 99930 23095 on WhatsApp with your booking reference. We reply within 2 working days, and we will tell you plainly whether the refund is due and when it will arrive.